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St Luke's Hospice at Home


St. Luke's Hospice at Home provides a range of care to enable patients with life limiting and life threatening conditions to be cared for at home. Importantly we also offer advice and support to families caring for their loved ones.



The service can help to avoid unwanted admission to hospital. Two thirds of our patients never visit St. Luke's Hospice but are able to experience the ethos of the hospice in their own homes and benefit from specialist care and support through the hospice at home team.

The service is a partnership between St. Luke's Hospice and SPDNS Nurse Care and operates in the Billericay, Wickford, Basildon and Thurrock areas. The service aims to work collaboratively with the patient and family and with any other services involved in their care. The care and support is provided free to patients because the service is funded by St Luke's Hospice, through charitable donations and funding from health and social services. 

What does St Luke's Hospice at Home offer:

  • Individualised personal care at the end of life; patients  assessed as their needs change to support families caring for a loved one at home  
  • A free service for patients and their families 
  • 24 hour direct phone contact with a Nurse Co-ordinator who has a specialist qualification in palliative care and  can advise and visit if necessary
  • Assessment of need by a Nurse Co-ordinator who meets  the family and plans H@H input as needed
  • Planned day respite by either a Registered Nurse or Community Carer in the home to allow a carer a much needed break. The Nurse can give quality nursing care and attention to the patient. Great relationships are built during these visits, and any concerns are picked up early
  • A weekly phone call to enquire on condition and offer support to both patient and family as needed
  • Night support, working in liaison with Marie Curie Cancer Care. Nurses stay awake throughout the night to care for the patient so a carer gets a good nights sleep. The nurse also provides a valuable source of advice and reassurance.
  • Crisis support as needed, to prevent an unwanted admission to hospital
  • Volunteer befrienders offer the non-nursing support a good friend would give to someone who is lonely and socially isolated  




St Luke's OneResponse service

Since it's launch last November, this new service has helped prevent 82 unnecessary hospital admissions. The service was developed to improve the local co-ordination of palliative and end of life care services and avoid unwanted and unnecessary hospital admissions. The service operates 24 hours a day 365 days a year across Basildon, Billericay and Thurrock.



The OneResponse team work closely alongside St Luke's long established hospice at home service, and other community end of life services. OneResponse ensures that the patient is at the centre of what the service does, striving for a more structured framework of care and support, and improving the delivery and access to care for people with palliative and end of life care needs.



All calls are triaged by healthcare professionals and acted upon appropriately - this may involve giving advice and support over the phone or making a "rapid response visit" to the home. These visits are either made by one of the OneResponse team or a District Nurse or other community colleague within 2 hours of the call being received.  


The contact number for OneResponse is 01268 526259


OneResponse is a pilot scheme currently being supported by funding from local Clinical Commissioning Groups, Macmillan Cancer Support as well as by St Luke's own fundraising initiatives.



Job Opportunity

Details as follows:

 St Luke's Hospice at Home
are offering
guaranteed hours contracts
30 and 40 hours a week for
community carers


   For more information please
Gill Booth
01268 273226
For an application pack please
Pat Brand
01702 431300 ext 241
or email

Contact details

St. Luke's Hospice @ Home
01268 273226
out of office hours on
07739 890140

H@H Downloads


Click here to download

Hospice at Home Leaflet

H@H Links


St. Lukes Hospice


The National Association for Hospice at Home


Marie Curie