Tel : 01702 431300
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Information for Carers
What happens next
Following your enquiry one of our Care Managers will contact you to arrange to come and see you to discuss your needs. During this visit they will discuss with you and your family what care you need and when you would like to have your visits, and will draw up a Care Plan for you, which you will be asked to agree. They will also with your permission undertake an assessment of your house to ensure that there are no health and safety risks. A copy of your Care Plan will remain in your house.
We are able to provide care for you 365 days a year. When the office is closed there is always a Care Manager or Nurse Co-ordinator on call and you will have their contact number on the front of your Care Plan.
How care may be funded 
Your care may be paid for privately.
If you require nursing care and meet their criteria your care may be funded by the NHS through your local Clinical Commissioning Group from April 2013 or using an Individual Health Budget. 
If you require social care and meet their criteria your care may be funded by Social Services.
Direct Payments
If you have a care package funded by Social Services you can request a Direct Payment and chose your care provider and have the funds paid into your bank account or managed by Vibrance whose details are below.
Southend Direct Payments Service 
Rutland House
90-92 Baxter Avenue  
Essex SS2 6AH 

Telephone: 01702 214540
Links to other organizations which may be helpful:
For national government information - Carers Direct
For national carers charity websites which have good general information for carers - Carers UK & The Princess Royal Trust for Carers
We hope that the Carers Fact Sheets on Carers Assessment, Internet, Employment, Physical Wellbeing and Respite will be especially helpful, they can be found at
For local carers charity websites- Southend Carers Forum
For general local information to help people stay active, independent and healthy at home and in the community Southend's Health & Wellbeing Information Point (SHIP)