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What people say about SPDNS
 
"I don't think you can improve, you are wonderful people and friends, you are perfect."

"I think they all do a wonderful job. I'm greeted with a smile, which goes a long way when you are on your own. They help me with so many things that makes life worth living, thank you."
 

"Everybody from hospice services have been very kind, professional and helpful in meeting my needs. They have recognised when I have been low and desperate for help and I can't express enough how much it means to have someone with experience who understands and can help."  

"Very happy with carers, and SPDNS. All lovely ladies."

 

"Have plenty of time. They are very good & patient with me."

"All the carers are very good and friendly SPDNS do a good job, all first class."   

 
 
 
Feedback from our service users

100% rated our services excellent, very good and good
 
93% feel confident that their Care Manager has the right skills & understanding to assess their needs and manage their care 
 
89% responded that they are involved as much as they want to be in decisions about their care 
 
88% responded that the Care Manager discussed their individual choices and preferences 
 
90% said that our care staff always treat them with respect and dignity 
 
96% reported that our care and support gives them/their family the confidence to continue living at home
 
95 % reported that our care and support helps them to maintain their independence to lead the life they want to
 

90% responded that they feel safe being cared for by our carers 

 

 

 
 
Mrs Joyce Jackson's story
 
 

Because of my immobility, carers visit me daily. One is coming in the morning; washes me, dresses me and helps me downstairs to sit here. I am quite happy to sit here, I am not any trouble. But I wouldn't be able to get up without their help.

And they also do, I don't need that, well not at the moment anyway, but they do what is called respite - when they'll sit with people, and that's all. Sometimes they take them shopping, anything really! Sometimes they even walk a dog. Things like that. Whatever is called upon them to do, they'll do it. I think it's good!

Unless you need a carer, it's not something you think about. It wasn't until I got immobile myself when I had to think - what am I going to do? How am I going to get upstairs and all this business? And that's when you think, oh carers. And it was SPDNS I chose. They are great. People don't realise how important it is.

They are always friendly. Always! And nothing is too much. If I was to say, will you wash my windows, yes, of course they would. No problem. Will you sort out my foot - yes, of, course. They'll never say they haven't got time, or anything like that. They'll just do it. All sorts of things. It's lovely.

I always had Wendy. She comes to me right from the start. 3 years ago or so, I can't even remember. And we hit it off straight away. She is a very down to earth girl, you know. A woman, I should really say. Sometimes, another carer comes over. It depends if they have a day off or if there is a problem. Wendy had her car broken down so someone else would come around but there is always someone there for you. SPDNS would call me and say that Wendy will be late because her car broke down. Or Wendy won't be coming today, but Jackie will. Jackie usually comes in at night time to put me in bed. It all depends. But I am never let on my own.

I don't have any needs to call SPDNS, quite frankly. You know, I am not any trouble. But I know they are there. I can always phone them and they are always there for me. But Wendy is with me every day, up until lunchtime. Wendy always goes above and beyond, I love her! We have a really good relationship and we chat away as we women do. What I like about Wendy more than anything is if something takes a little bit longer, like at the moment I have an ingrown toenail, so she takes time to sort out my foot, which is not in her curriculum, if you like. She goes above and beyond, you know. She doesn't mind if it goes over, she's good like that.

And Wendy is caring, that is what she is. You know, she does care! And she will take time to care. She will get my foot sorted, put a blanket over me and all things like that. Just little things. Will you get me a pack of crisps? And she will bring me a pack of crisps from the kitchen. Anything. A drink or a coffee. Nothing is too much of a trouble and that is what I like. As far as I am concerned, there is nothing more I need them to do. They tell me about their work, they don't gossip or anything like that. But she mentions she does lunches and other things for people, things I don't need them to do because my daughter is living here. But they would do them, I know they would! They do anything, they are really good!
 
 
Mr Donald Mery's story
 

I couldn't be more grateful for all the help I receive from my carers. Mostly for putting up with my cheek. They are very patient with me; and understanding.

They help me with everything, cooking food, cleaning my place or doing shopping for me. And making my two cups of tea. I need my two cups of tea. When I was in hospital, that's what helped me - tea. And when I got out it is carers who help me on a daily basis, with everything. I know I can rely on them.

After my accident, I only had two options - to be bitter about it and let it affect my life even more or stay positive and look at the bright side. With the help of my carers, I remained merry. It is my name at the end!
 
 
 
 
 
A volunteer's story

My name is Mayko and I volunteered for SPDNS as a Social Media Moghul, improving their presence on social media. SPDNS is a not for profit community interest organisation, providing care to local residents in their own homes and support families in their caring role.

I was fortunate enough that a couple of service users kindly agreed to participate and gave a feedback on the service they receive from SPDNS. They shared their experience as service users, providing an insight to their daily life.

Above all, after speaking to two service users, I can confidently say that they value the relationship they have with their carers. It is seen as the crucial starting point for getting help and support on equal terms, for working with them and for respecting their privacy and dignity. Both, were talking of relationships based on warmth, empathy, reliability and respect. Since I don't work in this field and have a little knowledge about the important work that carers do, I was surprised that service users talked of their carers as friends not because they confuse the professional relationship they have with them with an informal one, but because they associate it with all the best qualities they hope for from a trusted friend.

They told me about the strengths of their carers and they see them among their community, families and friends who take account of the broader barriers and difficulties they face and help them to overcome these on a daily basis.

They don't only offer practical support but emotional, too. They offer talking therapy and a shoulder to cry on, and don't treat emotional difficulties in isolation from other barriers they face.

Both service users often mentioned they value their carers listening to them. It makes them feel they are valued, that their viewpoint has merit. It is the basis for all good practice – working with the service user to find out what will help.

In conclusion, talking to both service users was eye opening. Caring responsibilities are very intellectually demanding and challenging. Unfortunately, not many people are aware of how important their roles are.

I feel privileged that I could have helped SPDNS to promote their service and spread the word about a carer's work.